Lufthansa

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Lufthansa Airlines had a holistic DRM solution in place that helped them manage the records of assets traded between lessees and lessors.

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The existing DRM solution faced several challenges, including an outdated technology stack, exorbitant cloud expenses, elevated operational costs, and inefficiencies.

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Each lessor, in our context the airlines, needed to maintain records of aircraft maintenance during the lease period, which had to be presented to the relevant regulatory body.

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The count of records, such as routine maintenance, inspections, repairs, component replacements, compliance documentation, and job cards, was around a thousand for a single aircraft. This impacted storage costs, audit costs, and efforts to ensure the correct documents were mapped to the right category.

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The main challenge, apart from cost, was binding the records to the correct category and maintaining the sequence of records uploaded from the M&E section.

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To start the digital transformation journey, BigOhTech actively conducted primary research on each persona and performed a thorough tech audit to identify avenues for technology advancement and controlling cloud expenses.

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The entire digital strategy was designed with the outcome of refining technical debt, considering easy wins and maximum impact on top priorities.

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On the functional aspect, the product and design backlog were designed according to current customer needs and the latest design trends. AI-enabled solutions were integrated to facilitate quick audits and reduce manual intervention.

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After conducting the infrastructure audit, a strategy was devised to reduce cloud expenditures and curb the month-on-month proportional increment in cloud costs.

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The entire M&E system was revamped to allow ground engineers to easily update relevant records against maintenance activities they have completed.

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An AI-driven solution was implemented to facilitate the grouping and categorization of documents uploaded by the M&E staff.

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Customer onboarding became faster. It used to take 4-5 months, but now it will only take one month.

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Our infrastructure audit helped us devise a plan to reduce infrastructure and cloud costs by nearly 25%.

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Using the audit, we were able to identify technical, functional, and design tasks that were easy to achieve and could have a significant impact on UX.